How to refund Stripe payments

If you use Stripe to accept credit card, Bancontact, EPS, Giropay, iDEAL, Alipay or P24 payments then you can initiate partial or full refunds via the plug&paid dashboard directly. Stripe refunds are available for normal charges and subscriptions. 

To refund a Stripe payment:

1. Go to your Invoices and click the 3 dots on the invoice you want to refund, then choose Refund.

2. You can also initiate a refund while viewing the sheet for a specific sale. From the top right click the 3 dots menu and select the Refund option.  

In the sheet that appears, select the reason for the refund and enter the amount (default is the full order amount).  

Click the Confirm Refund button and that's it. We will send your request straight to Stripe for execution. This will also be reflected in your Stripe dashboard.

Note that refunds might require up to 15 days to be completed.