Customer emails in plug&paid are sent once a successful trigger has been initiated such as a "purchase confirmation" or the addition of a tracking number to a sale. Customer emails provide important information to the buyer regarding their purchase and also assist sellers by alerting them of activities regarding their products and sales.
The emails are automated and localised in 19 languages. The locale of the customer's emails is determined by the language they have selected in the shopping cart. Sellers can customize what languages they wish to allow in the shopping cart by modifying their individual plug's settings. This means that individual shopping carts can have a different language settings.
Customer Emails sent by plug&paid
| Trigger | Content | |
| Purchase payment is confirmed | A sale is confirmed in the shopping cart | Information about the purchase & invoice |
| Order was placed successfully | An order has been placed | Confirmation that the order was received and is pending processing |
| Donation was made successfully | A donation is made | Confirmation that the donation has been received |
| Download digital product | An order is completed for a digital product | Download link for the digital product |
| Re-send download link | Download link is re-generated by seller | Download link for the digital product |
| Mark shipped | The seller marked the sale as shipped | Informing the buyer that the shipment for his/her purchase is on the way |
| Add tracking number | A tracking number is added by the seller | Tracking number |
| Refund sale | A sale is refunded by the seller | Informing the buyer that the refund was initiated and providing the reason |
| On every new subscription | An order is completed for a subscription | Information about the purchase & invoice |
| Recurring invoices | A new billing cycle has started for a subscription | Information about the subscription & invoice |
| Authorize credit card | A charge was attempted on a buyer's credit card | Requesting authorization via 3D-Secure |
| Your trial is ending | Trial for subscription is nearly over | Informing the buyer the trial is nearly ending and they will be charged automatically when trial ends |
| Extend trial | Seller has extended the trial | Informing the buyer that the trial was extended |
| Trial expired | Trial for subscription is over and payment was not made | Informing the buyer the trial was cancelled |
| Subscription plan change | Buyer has changed their subscription plan | Confirmation that the plan was changed |
| Subscription renewal failed | A subscription payment has failed. | Confirmation that the subscription has not been paid and information about follow-up attempts to bill the customer |
| Cancelled subscriptions | A subscription is cancelled by the customer | Confirmation that the subscription has been cancelled successfully |
| Completed installments | Final installment was paid | Confirming that the installment plan was completed. |
| Customer portal | Customer tries to log into portal | Login code |